Refund policy

At REZAN, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, we offer a 15-day return policy from the date of receipt.

Eligibility Criteria: To be eligible for a return, your item must be in the same condition as when you received it - unworn or unused, with tags still attached, and in its original packaging. Additionally, you'll need to provide proof of purchase, such as the receipt or order confirmation.

Initiating a Return: To start a return process, please contact us at We will provide you with a return shipping label and instructions on where to send your package. Please note that returns sent without prior authorization will not be accepted.

Damages and Issues: Upon receiving your order, please inspect it carefully. If you notice any defects, damages, or if you have received the wrong item, please contact us immediately. We will assess the issue and work to resolve it promptly.

Exchanges: If you wish to exchange an item, the quickest way is to initiate a return for the item you have and then place a new order for the item you desire. This will ensure you receive your desired item in a timely manner.

European Union 14-Day Cooling Off Period: For customers within the European Union, you have the right to cancel or return your order within 14 days of receipt, without providing a reason. The same eligibility criteria mentioned above apply to these returns.

Refunds: Once we receive and inspect your return, we will notify you of the approval status for your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that the processing time may vary depending on your bank or credit card company. If you have not received your refund within 15 business days of approval, please contact us for further assistance.

If you have any questions or concerns about our return policy, please don't hesitate to reach out to us at We're here to help!